Together We Explore – Customer Account Credit Officer
It’s not every day you find a place that gives you the opportunity to build a career as individual as you. At ITW, anything is possible. We’re looking for self-starters - driven people who are curious about the world and always looking for ways to add value and make continuous improvements. Our success comes from our culture of collaboration, so if you’ve got the ideas, we’ve got the team who will support you every step of the way.
ITW is a Fortune 300 company operating in nearly every corner of the globe. Whilst you might not be familiar with ITW, this role works with some of the premium brands in the hardware and construction products industry, such as Zenith, Lane, Paslode, Pryda and Ramset.
ITW has a unique culture- we think like entrepreneurs and focus on achieving big goals in the simplest way possible. This is embedded into our business model and the ways we work- it’s all part of the DNA that has led to over 100 years of success globally.
The Customer Account Credit Officer is responsible for delivering exceptional customer service, with a focus on credits; managing day-to-day investigation and processing of customer credits. This dual role ensures the smooth operation of credit processes and ensures we maintain positive relationships with clients by addressing inquiries and resolving account-related issues promptly. This role will
also support the customer service team in completing general customer service tasks, processing orders and answering phones calls
Location – Ingleburn, New South Wales
This role is a 4 day a week role, or 30.4hrs per week.
The Impact You’ll Make;
Accounts Management:
- Prepare and issue credit notes accurately and promptly
- Maintain accurate financial records and ensure compliance with relevant regulations and company policies
- Facilitate return of credited items
Customer Service:
- Respond to customer inquiries related to account issues, in a professional manner.
- Ensure prompt follow up to customer inquiry, resolving complaints or issue related to accounts and orders efficiently, escalating where necessary
Collaboration & Support:
- Work closely with other departments, including sales, and warehouse, to investigate and resolve any
- account or billing-related issues.
- Provide support to the customer service team with ad hoc projects or tasks as required
- Provide reporting to the team to show count and value of credits processed, identifying root cause trends
About you:
- Exceptional customer service focus
- Excellent attention to detail
- Adaptability in approach to the role
- Friendly and approachable personality
- Conflict Management
- Ability to multi-task
- Ability to resolve customer conflicts
- Experience in accounts payable, receivable
- Strong customer service experience with the ability to handle inquiries and resolve issues.
- Strong attention to detail and accuracy in financial tasks.
- Excellent communication and interpersonal skills, both written and verbal
Additional Information:
Illinois Tool Works is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin or on the basis of disability. We’re open to discussing flexible work options for this role- tell us how this might look for you.
If you’re ready to roll your sleeves up and work with a team making an impact on the world, build your career at ITW.